Privacy Policy

Last updated: Jun 13, 2022

At unlimited, we value you as our customer and we recognize how crucial your privacy is. In this Privacy Statement, we explain how we gather, use, and disclose your personal information when you use our platform and other services we provide, and give you ways to contact us if you wish to make an inquiry about your personal data.

Summary

This is a summary of our Privacy Statement. Please scroll down to see the full privacy policy statement.

1.What this Privacy Statement covers.

In this Privacy Statement, we explain the following:

The type of personal information we collect, how we collect it and how we use it.
When we share your personal information, and whom we share it with.
What choices you can make about how we collect, use, and share your personal information

2.What personal information we collect and use, and how do we collect it.

We collect your personal information when:

You give us the information
We collect it automatically
We receive it from others

When you create an account on the unlimited platform, sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such facts via automated technology inclusive of cookies placed on your browser, with your consent where and when applicable, when you visit our site. We also receive information from our business partners and other third parties, which helps us improve our platform and services, update and maintain accurate records, detect and investigate potential fraud, and more effectively market our services.

3. How we share your personal information.

We may share your personal information to help you make a booking, assist you during your travel or stay, communicate with you (including sending information about products and services or enabling you to communicate with property owners or managers), or to comply with laws. Our full Privacy Statement provides additional detail regarding how your personal information may be shared.

4. What are your rights and choices?

You can exercise your data-safety rights in many ways. For example, you can choose to opt out of marketing by clicking the “unsubscribe” link in the emails you receive from us, changing preferences in your account, as applicable, or by contacting our customer service team. You can learn more about your data-safety rights in our full privacy statement.

5. How to contact us.

You can contact us using the contact details provided in the “Contact” section to ask questions about how we process your personal information or to make requests about your personal data.

Full Privacy Statement

Categories of Personal Information We Collect

When you use our platform, we may collect the following kinds of personal information from you:

Name, email address, telephone number; and home, business, and billing addresses
Government-issued identification as required for booking or identity verification, such as passport, driver’s license, and government redress numbers; and for vacation-property owners and managers, tax identification numbers
Payment information such as payment card number, expiration date, and billing address
Travel-related preferences and requests such as favorite destinations and accommodation types, and accessibility needs, as available
Birth date and gender
Geolocation
Images, videos, and other recordings
Social media account IDs and other publicly available information
Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)
Searches you conduct, transactions into which you enter, and other interactions with you on or through our website.
Data you provide about other people, such as your travel companions or others for whom you are making a booking
Information we receive about you from our business partners and authorized service providers, which may include updated contact information, demographic information, interests, and purchase history, which information we may add to your account or profile and use for market research and analysis

Use of Personal Information

We use your personal information for various purposes described below.

Your Use of Online Sites, Apps, and Services:

Book the requested accommodation or enable accommodation booking
Provide services related to the booking or account
Create, maintain, and update user accounts on our platform and authenticate you as a user
Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of our platform and services, and as otherwise described in this Privacy Statement.
Enable and facilitate acceptance and processing of payments, coupons, and other transactions
Administer loyalty and rewards programs
Collect and enable booking-related reviews
Help you to use our services faster and more easily through features such as the ability to sign-in using your account within our online platform.

Communications and Marketing:

Respond to your questions and requests for information, and process information choices
Enable communication between travelers and suppliers, such as property owners and managers.
Contact you (such as by text message, email, phone call, mail, push notification, or messaging on other communication platforms) to provide information such as travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement
Market our products and services, optimize such marketing to be more relevant to you, and measure and analyze the effectiveness of our marketing and promotions
Administer promotions such as contests, and similar giveaways

Other Business Purposes and Compliance

Conduct surveys, market research, and data analytics
Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services
Monitor or record calls, chats, and other communications with our customer-service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as otherwise described in this Privacy Statement
Create aggregated or otherwise anonymized or de-identified data, which we may use and disclose without restriction where permissible
Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks
Comply with applicable laws, protect our rights and our users’ rights and interests, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of legal processes
Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due-diligence laws and requirements
Operate our business according to what the applicable laws allow.

Sharing of Personal Information

We share your personal information as described below and in this Privacy Statement, and as permitted by applicable laws.

Third-party service providers.

We share your personal information with third parties in connection with the delivery of services to you and the operation of our business (for example, to provide payment-card processing, customer service, business analytics, and fraud-prevention and compliance services, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use any directly identifying personal information other than to provide the services for which we have contracted them. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented to such use under the terms provided by the third party).

Travel suppliers.

We share personal information with travel-related suppliers such as property owners and managers, and where available, activity providers, and rail and cruise lines who fulfill your booking. Please note that travel suppliers may contact you to obtain additional information if and as required to facilitate your booking or to otherwise provide the travel or associated services.

Business partners and offers.

If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform.

Other third parties.

When you access certain features such as Facebook’s “Like” button, or use a single sign-on that allows you to login to our online services with your social-media credentials, you will share information with the social media company or other provider, such as the fact that you have visited or interacted with us. For more information, see our Cookie Statement. The third-party provider may combine this information with other information they have about you. The personal information shared will be governed by the third-party provider’s privacy policy (including any personal information we may access via the third-party provider). These third-party providers should inform you about how you can modify your privacy settings on their sites.

Legal rights and obligations.

We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people, or other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process.

Corporate transactions.

We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignment, or asset sale, or in the unlikely event of bankruptcy. In the case of an acquisition, we will inform the buyer that it may use your personal information only for the purposes disclosed in this Privacy Statement.

Your Rights and Choices

You have certain rights and choices with respect to your personal information, as described below:

If you have an account with us, you may change your communication preferences by either (1) logging in and updating the information in your account or (2) contacting us through the “Contact ” section
You can control our use of certain cookies by following the guidance in our Cookie Statement.
You can update the accuracy of your information at any time by either logging into your account or contacting us
If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the “unsubscribe” link in the email. You can also sign into your account to change communication settings. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe.
If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent.

International Data Transfer

The personal information we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data-protection laws that are different from the laws of your country.

We and our third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries.

We require that third-party service providers to whom a data transfer is made have appropriate safeguards in place to protect your personal information in compliance with applicable data protection law.

Security

We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.

Record Retention

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will de-identify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

The criteria we use to determine our retention periods include:

The duration of our relationship with you, including any open accounts you may have with us, or recent bookings or other transactions you have made on our platform
Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us
Whether there are any relevant legal or tax-related obligations affecting how long we will keep your personal information, including contract and audit obligations, litigation holds, statutes of limitations, and regulatory investigations

Cookie Statement

Types of cookies and similar technologies

Cookies

Cookies are small pieces of text sent as files to your computer or mobile device when you visit most websites. Cookies may be delivered by us (first-party cookies) or delivered by a third-party partner or supplier (third-party cookies). Cookies are either session cookies or persistent cookies. Session cookies enable sites to recognize and link the actions of a user during a browsing session and expire at the end of each session. Persistent cookies help us recognize you as an existing user, and these cookies are stored on your system or device until they expire, although you can delete them before the expiration date.

Other similar technologies

Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier, that are embedded invisibly on sites and in emails. Web beacons allow us to know if a certain page was visited or if ad banners on our sites and other sites are effective. We also use web beacons in our HTML-based emails to let us know whether our emails have been opened by recipients, which helps us to gauge the effectiveness of certain communications, promotions, and marketing campaigns.
Proximity-based beacons send one-way signals over very short distances, to communicate with associated apps installed on your phone or mobile device. They can notify you, for example, about experiences related to your trip and can alert you to related deals or promotions. Beacons communicate with your device only when you are in close proximity and only if you have given consent within the relevant mobile application.
Pixels are small objects embedded into a web page that are not visible to the user. We use pixels to deliver cookies to your computer, facilitate the log-in process, monitor the activity on our sites, and deliver online advertising.
Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions.
Scripts are pieces of JavaScript code that launch automatically when certain webpages load, to determine whether users view associated advertisements.
Local Storage Objects, such as HTML 5, are used to store content and preferences. Third parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use Local Storage Objects to collect and store information.

All of the technologies described above will be collectively referred to in this Cookie Statement as cookies.

Our use of cookies

unlimited use cookies for reasons, including to:

Improve your experience when visiting our website
Fulfill transactions and ensure our sites perform as intended
Remember your preferences, such as language, region, or currency
Provide you with relevant advertising and analyze performance of the ads
Enable you to return to previous travel searches
Identify errors on our sites
Help with data protection and potentially detect and investigate malicious or fraudulent activity
Help us understand traffic to our site, including time and date of the visit, time and date of the last visit, and other information
Analyze how well our sites are performing

Types of information collected by cookies

The types of information that we collect through cookies include:

IP address
Device ID
Viewed pages
Browser type
Browsing information
Operating system
Internet Service Provider
Whether you have responded to, or interacted with, an advertisement
Referring or referred links or URLs
Features used and activities engaged in on our sites and in our apps

* Pages visited on our site.
See the Categories of Personal Information We Collect section above for more information on what types of information are collected automatically.

Types and functions of cookies

Essential Cookies

Certain cookies are required or “essential” for our sites to function as intended. Essential cookies are necessary for you to navigate our site and use certain features like logging in to your account and managing your bookings. These cookies are also used to remember security settings that allow access to particular content. Lastly, we use essential cookies to collect information on which web pages visitors go to most, so we can improve our online services. You are not able to opt-out of essential cookies.

Other Types of Cookies

We also use other types of cookies to make our site engaging and useful to you:

Functional Cookies. We want to make sure that when you visit our site, your preferences (such as your preferred language), settings, and previous searches are remembered. Functional cookies enhance your experience on our site.
Analytics Cookies. We use analytics cookies to:

Understand our site’s performance and how it is used, including the number of visitors, how long you stay on the site, and which parts of the site you visit. We can see details about how visitors have interacted with the site, such as the number of clicks made on a given page, mouse movements and scrolling activity, search words used, and the text entered into various fields
Test different designs and features for our site
Monitor how our visitors reach our sites
Determine the effectiveness of our advertising
Improve our services, including your experience on our site

For analytics, our third-party service providers may use cookies to perform their services and may combine the information that they collect about you on our sites with the information they have collected elsewhere. For example, we use Google Analytics cookies to monitor the performance of our sites. Our ability to use and share information collected by Google Analytics about your visit to our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. This Cookie Statement does not cover such third-parties use of your information.

Advertising Cookies. We and our third-party advertising partners may use advertising cookies to show you advertisements both on and off our sites that are based on your interests. We may allow third parties to collect information about your online activities through cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. These third parties include business partners who collect information when you view or interact with (1) their advertisements on our sites; or (2) our advertising or booking information on their sites and advertising networks, which collect information about your interests when you view or interact with one of the advertisements or tracking mechanisms they place on many different sites on the Internet. Our partners may make assumptions about your interests, characteristics, or preferences and add you to groups based on those assumptions in order to show you tailored advertisements. unlimited does not have access to the cookies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Cookie Statement or our Privacy Statement.

Your information choices

You can choose not to receive tailored online advertising on this site and other sites and learn more about opting out of having your information used for tailored advertising purposes. Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be general and less relevant to you.

How can you manage your cookies?

You can set or amend your web browser controls to accept or refuse cookies whenever you like, but please remember if you do choose to reject cookies, your access to some of the functionality and areas of our site may be restricted.

Do-Not-Track Signals and Similar Mechanisms.

Some web browsers may transmit “do not track” signals to sites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether users are even aware of them. Participants in the leading Internet-standards-setting organization that is addressing this issue are in the process of determining what, if anything, sites should do when they receive such signals. We currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess our sites’ responses to these signals and make appropriate updates to this Cookie Statement.

Updates to Privacy Statement

We may update this Privacy Statement in response to changing laws or technical or business developments. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Statement. We shall also send you communications informing you of the changes with this privacy statement when it happens.

Rights to Erasure

If you gave us consent to process your personal data, you can withdraw it at any time. In addition, you may object to our processing of your personal data where we rely on legitimate interests to do so following GDPR rules on data processing. You may contact us at info@unlimited.co to exercise these rights. In addition, you have the right to request access to, deletion of, or correction of the personal data we process about you, which you exercise by contacting us at info@unlimited.co